Creditbank Privacy Policy
This Privacy Policy describes
and explains how this site may collect, use and share information from and about
you. This privacy policy may be subject to change. If we make changes, we will
notify you by posting the updated policy.
Collection and Usage of
Your Personal Information
We collect personal
information from people using our App and that includes: name, mailing address,
e-mail address and phone number. This information is collected when logging
into the app and filling out forms for the purpose of improving our customer
service and following up with them after a certain correspondence or for future
communication.
·
Device Information: We collect
device-related information when you access the App, including: device model,
operating system and its version, unique device identifiers, mobile network
information, and information on the ways the device interacts with the App.
First-time subscribers and users logging in and/or making money transfers are
required to open and use their device camera and control flashlight in order to
scan QR codes on their desktop/laptop screens for the One-Time-Password
generation.
·
Location Information: When you open your App, we periodically receive information about
the location of the device, in order to help you find the nearest Creditbank branch or
ATM and get full contact information and directions using Google Maps.
·
Transaction Information.
When making money transfers through our App, we collect information on the time
and location of the transaction, a description of the transaction with personal
details on the beneficiary (name, account number, phone number, banking ID) the
transfer currency and amount, and information about the device used to complete
the transaction.
·
Wi-Fi Information: The WIFI connection
permission is used to check for internet availability
·
Device ID & Call Information: This permission allows users to dial numbers
using your phone mainly to contact our Call Center in just one click. By
clicking on the phone number, the outgoing call window open in order to place
the call.
·
Full Network Access and View Network Connections:
These permissions allow you to send requests and get response through any
network or through the phone’s data connection and to check internet
availability.
Third Parties
The use of the information
collected by the App is strictly to be used internally in Creditbank and will
not be disclosed to any third party unless it is to be shared with Creditbank’s
mobile app software provider, noting that the provider, additionally, is
committed in adhering to Lebanese national banking secrecy laws.
Security Measures
For a more secure mobile
banking experience, we added the One-Time-Password or OTP to the login process
and for every transfer. Clients may choose to have their OTPs received by SMS
notifications or generated through the Creditbank Mobile App
Please make sure you keep
your Username and Password confidential and log off from the App when your
session is complete to prevent unauthorized access to your information. If you
believe that your Username or Password were subject to unauthorized access, you
should immediately call Creditbank call center.
Update and changes of this
Privacy Policy
This Privacy Policy is
effective as of 9/6/2017 and will remain in effect except with respect to any
changes in its provisions in the future which will be in effect immediately
after being posted.
We reserve the right to
update or change our Privacy Policy at any time and ask you to check this
Privacy Policy periodically. Your continued use of the App after we post any
modifications to the Privacy Policy will constitute your acknowledgement of the
modifications and your consent to abide and be bound by the modified Privacy
Policy.
If we make any material
changes to this Privacy Policy, we will notify you either through the email
address you have provided us or by placing prominent notice.
Contact us
Contact Creditbank Call
Center 24/7 for any questions about the Privacy Policy
Headquarters, Dekwaneh, Sin El
Fil Blvd.,Freeway
Center
P.O.Box:
16-5795, Beirut Lebanon. 1100-2802
Tel: +961 1 501600/700