Creditbank Privacy Policy


This Privacy Policy describes and explains how this site may collect, use and share information from and about you. This privacy policy may be subject to change. If we make changes, we will notify you by posting the updated policy.

Collection and Usage of Your Personal Information

We collect personal information from people using our App and that includes: name, mailing address, e-mail address and phone number. This information is collected when logging into the app and filling out forms for the purpose of improving our customer service and following up with them after a certain correspondence or for future communication. 

·         Device Information: We collect device-related information when you access the App, including: device model, operating system and its version, unique device identifiers, mobile network information, and information on the ways the device interacts with the App. First-time subscribers and users logging in and/or making money transfers are required to open and use their device camera and control flashlight in order to scan QR codes on their desktop/laptop screens for the One-Time-Password generation.


·         Location Information: When you open your App, we periodically receive information about the location of the device, in order to help you find the nearest Creditbank branch or ATM and get full contact information and directions using Google Maps.


·         Transaction Information. When making money transfers through our App, we collect information on the time and location of the transaction, a description of the transaction with personal details on the beneficiary (name, account number, phone number, banking ID) the transfer currency and amount, and information about the device used to complete the transaction.


·         Wi-Fi Information: The WIFI connection permission is used to check for internet availability


·         Device ID & Call Information: This permission allows users to dial numbers using your phone mainly to contact our Call Center in just one click. By clicking on the phone number, the outgoing call window open in order to place the call.


·         Full Network Access and View Network Connections: These permissions allow you to send requests and get response through any network or through the phone’s data connection and to check internet availability.


Third Parties

The use of the information collected by the App is strictly to be used internally in Creditbank and will not be disclosed to any third party unless it is to be shared with Creditbank’s mobile app software provider, noting that the provider, additionally, is committed in adhering to Lebanese national banking secrecy laws.


Security Measures

For a more secure mobile banking experience, we added the One-Time-Password or OTP to the login process and for every transfer. Clients may choose to have their OTPs received by SMS notifications or generated through the Creditbank Mobile App

Please make sure you keep your Username and Password confidential and log off from the App when your session is complete to prevent unauthorized access to your information. If you believe that your Username or Password were subject to unauthorized access, you should immediately call Creditbank call center.  

Update and changes of this Privacy Policy

This Privacy Policy is effective as of 9/6/2017 and will remain in effect except with respect to any changes in its provisions in the future which will be in effect immediately after being posted.

We reserve the right to update or change our Privacy Policy at any time and ask you to check this Privacy Policy periodically. Your continued use of the App after we post any modifications to the Privacy Policy will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing prominent notice.


Contact us

Contact Creditbank Call Center 24/7 for any questions about the Privacy Policy

Headquarters, Dekwaneh, Sin El Fil Blvd.,Freeway Center
P.O.Box: 16-5795,  Beirut Lebanon. 1100-2802

Tel: +961 1 501600/700